I changed my font at scrappinblogs.blogspot.com

Monday, April 4, 2011

A big THANK YOU to Vicki at Homespun Hugs and Calico Wishes!!

I always think it's nice to acknowledge a business that goes out of their way to make their customers happy. So, I'd like to take this opportunity to send a big "THANK YOU" to Vicki at Homespun Hugs and Calico Kisses for her superior customer service!

Here's a little background to this story that even Vicki isn't aware of....

My sister Debbie and I have been trying to find the perfect gift for our family to give to the nurses that took such good care of our Mom before she passed away in February. We looked around and couldn't find anything so I decided that since I'm a craftsperson, I'd just make something special instead. I wanted something with a "nurse" theme so I started searching for a nurse doll pattern and that's how I found Vicki's website Homespun Hugs and Calico Kisses . I have to say that Vicki designs the most adorable dolls. It's really hard to pick just one pattern, but I found just what I was looking for - a Raggedy Nurse Doll named Nurse Nightingale. For some reason I find that I'm really drawn to Primitive Style Raggedy Dolls and this doll was just perfect! 

So, I went ahead and ordered that pattern and another one and waited for them to arrive...and waited....and waited...and... nothing showed up in the mail. Now, I realize that shipping from the Texas, USA to British Columbia, Canada can take a little time but I've done it many times before with much larger items (i.e. boxes of wood parts) and it never takes a month, so I contacted Vicki so see if she knew "where" my patterns might be. 

Now, I've been operating my craft business for almost 16 years now (where has the time gone)?!  In all that time I've been very fortunate to meet so many wonderful people from all areas of this business - wholesalers, distributors and retailers as well as my many fantastic customers and many all the talented craftspeople I've met along the way. The crafting community is filled with terrific people, and Vicki is no exception. I emailed her about the missing order and she got back to me right away and said that she would resend my order - no questions asked. I can't tell you how much I appreciated that offer, especially since it's costing her money to do it. I told her to hold off until April 1st (in the off chance that my patterns might still arrive) and then I'd let her know before she resent my order. Well, April 1st arrived and still no patterns (bummer) so I emailed Vicki (actually, she emailed me first to ask if I'd seen anything yet) and told her that nothing showed up and to go ahead and resend my order. Again, she got back to me right away and offered to send me another pattern (free) with my order to apologize for the inconvenience! I certainly wasn't expecting that - what a wonderful surprise!

So, here's a big "THANK YOU VICKI", for going above and beyond in the customer service department and giving me a "Homespun Hug" with her superior customer service - it was much appreciated! And to anyone out there looking for some fabulous doll patterns, please check out Vicki's website Homespun Hugs and Calico Kisses I highly recommend it!!

PS....Hey Vicki, I will DEFINITELY be back for more patterns soon. The hardest part is chosing which one to get first!!!

Happy Crafting!


A big THANK YOU to Vicki at Homespun Hugs and Calico Wishes!!

I always think it's nice to acknowledge a business that goes out of their way to make their customers happy. So, I'd like to take this opportunity to send a big "THANK YOU" to Vicki at Homespun Hugs and Calico Kisses for her superior customer service!

Here's a little background to this story that even Vicki isn't aware of....

My sister Debbie and I have been trying to find the perfect gift for our family to give to the nurses that took such good care of our Mom before she passed away in February. We looked around and couldn't find anything so I decided that since I'm a craftsperson, I'd just make something special instead. I wanted something with a "nurse" theme so I started searching for a nurse doll pattern and that's how I found Vicki's website Homespun Hugs and Calico Kisses . I have to say that Vicki designs the most adorable dolls. It's really hard to pick just one pattern, but I found just what I was looking for - a Raggedy Nurse Doll named Nurse Nightingale. For some reason I find that I'm really drawn to Primitive Style Raggedy Dolls and this doll was just perfect! 

So, I went ahead and ordered that pattern and another one and waited for them to arrive...and waited....and waited...and... nothing showed up in the mail. Now, I realize that shipping from the Texas, USA to British Columbia, Canada can take a little time but I've done it many times before with much larger items (i.e. boxes of wood parts) and it never takes a month, so I contacted Vicki so see if she knew "where" my patterns might be. 

Now, I've been operating my craft business for almost 16 years now (where has the time gone)?!  In all that time I've been very fortunate to meet so many wonderful people from all areas of this business - wholesalers, distributors and retailers as well as my many fantastic customers and many all the talented craftspeople I've met along the way. The crafting community is filled with terrific people, and Vicki is no exception. I emailed her about the missing order and she got back to me right away and said that she would resend my order - no questions asked. I can't tell you how much I appreciated that offer, especially since it's costing her money to do it. I told her to hold off until April 1st (in the off chance that my patterns might still arrive) and then I'd let her know before she resent my order. Well, April 1st arrived and still no patterns (bummer) so I emailed Vicki (actually, she emailed me first to ask if I'd seen anything yet) and told her that nothing showed up and to go ahead and resend my order. Again, she got back to me right away and offered to send me another pattern (free) with my order to apologize for the inconvenience! I certainly wasn't expecting that - what a wonderful surprise!

So, here's a big "THANK YOU VICKI", for going above and beyond in the customer service department and giving me a "Homespun Hug" with her superior customer service - it was much appreciated! And to anyone out there looking for some fabulous doll patterns, please check out Vicki's website Homespun Hugs and Calico Kisses I highly recommend it!!

PS....Hey Vicki, I will DEFINITELY be back for more patterns soon. The hardest part is chosing which one to get first!!!

Happy Crafting!